Effective Date: 1/15/2026
HomeShield Exterior Care (“HomeShield,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your information when you visit our website, request services, or communicate with us by phone or text message.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, service address, and payment-related details when you request services or communicate with us.
- Communication Data: Messages sent to or received from us via phone calls or SMS.
- Website Data: IP address, browser type, and basic analytics collected through cookies or similar technologies.
How We Use Your Information
We use your information to:
- Provide and manage exterior home services
- Communicate with you about appointments, estimates, and services
- Send service updates, reminders, and confirmations via SMS
- Respond to inquiries and customer support requests
- Improve our services and website experience
- Comply with legal and regulatory requirements
SMS & Text Messaging Consent (A2P Compliance)
By providing your phone number and opting in, you consent to receive SMS text messages from HomeShield Exterior Care. These messages may include service updates, appointment reminders, estimates, follow-ups, and customer support communications.
- Message frequency may vary
- Message and data rates may apply
- Consent is not a condition of purchase
- You may opt out at any time by replying STOP
- For help, reply HELP or contact us directly
We do not share or sell your phone number or SMS consent to third parties for marketing purposes.
Data Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement reasonable administrative and technical safeguards to protect your information. While no system is 100% secure, we take appropriate steps to protect your data from unauthorized access.
Cookies
Our website may use cookies or similar technologies to improve user experience and analyze website performance. You may disable cookies through your browser settings.
Your Rights
You may request to review, update, or delete your personal information by contacting us directly.
Contact Information
If you have questions about this Privacy Policy, contact us at:
HomeShield Exterior Care
Email: [email protected]
Phone: 615-724-9809